Privacy Policy for The Branch Design Group | Creative Branch

The Branch Design Group is committed to protecting your privacy and ensuring compliance with applicable regulations. This Privacy Policy describes how we collect, use, and share personal information collected from our website visitors and customers. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

  • Personally Identifiable Information: We may collect personal information such as your name, email address, phone number, billing address, and payment details when you interact with our site (e.g., making a purchase, subscribing to updates, or filling out forms).
  • Non-Personally Identifiable Information: We may also collect non-identifiable information such as IP address, browser type, and website usage information through cookies and similar tracking technologies.

2. Why We Collect Information and the Legal Basis

  • To Provide Services: We collect information to fulfill your requests, process transactions, and provide customer support.
  • To Improve Our Offerings: We analyze data to enhance website functionality, personalize user experience, and develop new features.
  • To Comply with Legal Obligations: We may collect and use information as required by applicable laws, such as maintaining records for tax, accounting, and regulatory purposes.
  • For Marketing Purposes (with Consent): If you opt-in, we may use your information to send promotional materials. You can withdraw your consent at any time.

The legal bases for processing personal information include consent, contractual necessity, compliance with legal obligations, and our legitimate interests (e.g., improving services and protecting website security).

3. How We Use and Share Collected Information

  • Internal Use: The Branch Design Group uses collected information to manage transactions, customer support, and website improvements.
  • Third-Party Service Providers: We may share information with third-party providers for tasks like payment processing, email communication, and website analytics. However, we do not share or sell any phone numbers provided for SMS communication with third parties, as prohibited under TCR regulations.
  • Legal Requirements: We may disclose your information when necessary to comply with legal obligations, enforce our terms of service, or protect our rights and the safety of our users.

4. SMS Communications and Consent

By opting in to receive SMS communications from The Branch Design Group, you consent to receiving marketing and transactional text messages sent to the mobile number you provided. These messages may be sent using automated technology.

  • Handling of Phone Numbers and Consent: Your phone number, provided specifically for SMS communications, is handled with strict confidentiality and used only as consented for marketing and transactional purposes. We do not share or disclose your phone number to any third parties for marketing or other purposes, in compliance with TCR regulations.
  • Purpose of SMS Communications: We use SMS to communicate promotions, updates, and important account or transaction information.
  • Opting Out of SMS: You may opt-out of receiving SMS messages from us at any time by replying with “STOP” or contacting our support team. Following an opt-out request, you may receive a confirmation message before no further messages are sent.
  • Data Security for SMS: Information collected for SMS is stored securely, and we implement reasonable measures to prevent unauthorized access.

5. Customer Choices Regarding Their Data

  • Access, Correction, and Deletion: You have the right to request access to, correction of, or deletion of your personal information, subject to certain legal limitations.
  • Marketing Opt-Out: You may choose not to receive promotional emails by following the unsubscribe instructions in our messages. Additionally, you can contact us to update your communication preferences.
  • Cookie Preferences: Most browsers allow you to control cookies through their settings. Adjusting these settings may impact your experience on our site.

6. Security Measures

The Branch Design Group takes data security seriously and implements reasonable security practices to protect personal information against unauthorized access, alteration, or destruction. These measures include secure server infrastructure, data encryption, and restricted access to sensitive information. While we strive to protect your data, no method of transmission over the internet is entirely secure.

7. Changes to This Policy

We may update our Privacy Policy periodically. When we do, we will post the revised version on our website with the "Last Updated" date. We encourage you to review this policy regularly.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

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Last Updated: Nov 12 2024

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